Digital Payments - Service Degradation

Incident Report for Wpay

Resolved

The issues surrounding the Google Cloud Platform (GCP) service degradation have now been resolved.

Digital Payments have remained stable, and the support teams have successfully processed all previously delayed payouts and billings.

We will continue to monitor the situation closely and provide a new update if required.

Posted Jun 13, 2025 - 10:36 AEST

Identified

Most of the Google Cloud products have confirmed full service recovery. Service performance for Digital Payments have been stable for the past hour.

Support teams are working on recovering delayed payouts and billings.

Posted Jun 13, 2025 - 08:21 AEST

Update

Transaction data may be delayed within the Connect Portal and there may be some delays to payouts and billings.

Posted Jun 13, 2025 - 06:54 AEST

Investigating

Our digital payment service may be experiencing service degradation due to a confirmed outage on Google Cloud Platform (GCP).

We are closely monitoring the situation.

Posted Jun 13, 2025 - 06:48 AEST

This incident affected: Digital Payments.