Connect Portal - Service Degradation for Transactions Searching
Identified - We have identified an issue affecting the Connect Portal for Transactions search.
Users may be experiencing issues with delays with transaction search.

Our support team is actively investigating the cause of the issue and working on a resolution.

We will post an update as soon as we have more information or when the issue is resolved.
Jun 24, 2025 - 12:25 AEST
Uptime over the past 90 days. View historical uptime.
In Person Payments Operational
90 days ago
99.99 % uptime
Today
Digital Payments Operational
90 days ago
99.98 % uptime
Today
Gifting Operational
90 days ago
100.0 % uptime
Today
Connect Portal Degraded Performance
90 days ago
100.0 % uptime
Today
Payouts and Billing Operational
90 days ago
100.0 % uptime
Today
Core Payments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 25, 2025

No incidents reported today.

Jun 24, 2025

Unresolved incident: Connect Portal - Service Degradation for Transactions Searching.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025
In Person Payments - Elevated Error Rate for In store payments
Resolved - The issue affecting in store payments has now been resolved.

We will continue to monitor the situation closely and provide a new update if required.
Jun 21, 11:47 AEST
Monitoring - The in store payments issue has been resolved.

Our support team is closely monitoring our systems to ensure stability.
Jun 21, 11:25 AEST
Investigating - We have identified an issue affecting In store payments.

Users may be experiencing payment processing failures.

Our support team is actively investigating the cause of the issue and working on a resolution.

We will post an update as soon as we have more information or when the issue is resolved.
Jun 21, 10:45 AEST
Jun 20, 2025
Digital Payments - Timeout Errors may be Experienced
Resolved - This incident has been resolved.
Jun 20, 16:10 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 15:41 AEST
Investigating - We have identified an issue affecting some digital payments for partners.
Users may be experiencing timeouts when calling the payment API's

Our support team is actively investigating the cause of the issue and working on a resolution.

We will post an update as soon as we have more information or when the issue is resolved.
Jun 20, 14:53 AEST
Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Digital Payments - Service Degradation
Resolved - The issues surrounding the Google Cloud Platform (GCP) service degradation have now been resolved.

Digital Payments have remained stable, and the support teams have successfully processed all previously delayed payouts and billings.

We will continue to monitor the situation closely and provide a new update if required.
Jun 13, 10:36 AEST
Identified - Most of the Google Cloud products have confirmed full service recovery. Service performance for Digital Payments have been stable for the past hour.

Support teams are working on recovering delayed payouts and billings.
Jun 13, 08:21 AEST
Update - Transaction data may be delayed within the Connect Portal and there may be some delays to payouts and billings.
Jun 13, 06:54 AEST
Investigating - Our digital payment service may be experiencing service degradation due to a confirmed outage on Google Cloud Platform (GCP).

We are closely monitoring the situation.
Jun 13, 06:48 AEST
Jun 12, 2025

No incidents reported.

Jun 11, 2025
Digital Payments - Downstream Provider Experiencing Service Degradation
Resolved - Our downstream provider for digital payments was experiencing service degradation.

This may have resulted in intermittent timeouts for digital payments.

Impact Start: 11 Jun 2025, 3:00 PM
Impact End: 11 Jun 2025, 7:20 PM

We are closely monitoring the situation.
Jun 11, 15:00 AEST
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