Digital Payments - Elevated Decline Rates For Apple Pay & Google Pay

Incident Report for Wpay

Resolved

This incident has been resolved.

Posted Nov 06, 2025 - 09:01 AEDT

Monitoring

Our partner has mitgated the issue. We are monitoring the results.

Posted Nov 06, 2025 - 06:31 AEDT

Investigating

Our payment gateway partner is currently experiencing service degradation.

This may result in elevated decline rates for digital payments via Apple Pay/Google Pay.

The workaround is to utilise other payments methods such as credit cards, or PayPal.

Impact Start: 5 Nov 2025, 11:40 PM

Wpay Reference Number: INC14836569

Posted Nov 06, 2025 - 02:02 AEDT

This incident affected: Digital Payments.